FAQ

1. Q: What payment methods do you accept?
A: We accept all major credit and debit cards, including Visa, Mastercard, American Express, Discover, and more, through our secure payment gateway powered by Stripe.

2. Q: How long does it take for my order to be processed?
A: Orders are typically processed within 1-3 business days (Monday through Friday) from the date of purchase.

3. Q: Do you offer free shipping?
A: Yes, we offer free shipping on all orders, ensuring that you receive your fitness essentials without any additional charges.

4. Q: What is your return policy?
A: We accept returns within 14 days of order delivery. Please ensure that the product is in new, unused condition with all original packaging and tags intact. No restocking fees are applied.

5. Q: How do I initiate a return?
A: To initiate a return, please contact our customer support team at  support@mightymuscle.co.uk. Our team will guide you through the return process and assist you with any questions you may have.

6. Q: What is your cancellation policy?
A: We offer a 24-hour cancellation window from the time your order is placed. After this period, our standard return and refund policy apply.

7. Q: How long does it take to receive a refund after a return is approved?
A: Refunds are typically processed within 5-7 business days after the return is approved. However, the exact time frame may vary depending on your bank’s processing times.

8. Q: Are there any additional charges for shipping and delivery?
A: No, we offer free shipping on all orders. The price you see is the price you pay, with no additional charges for shipping and delivery.

9. Q: Is my billing information secure?
A: Yes, your billing information is encrypted and securely processed through our payment gateway powered by Stripe. We adhere to strict privacy standards to safeguard your personal information.

10. Q: What if I have a billing dispute or discrepancy?
A: In the event of a billing dispute, please contact our customer support team at support@mightymuscle.co.uk. We are committed to resolving any billing issues promptly and to your satisfaction.

11. Q: Can I track the status of my order?
A: Yes, once your order is shipped, you will receive a tracking number via email to track the status of your delivery.

12. Q: How can I contact customer support for assistance?
A: You can reach our customer support team via email at support@mightymuscle.co.uk. We’re here to assist you with any questions, concerns, or feedback you may have.

Contact Information

Email: support@mightymuscle.co.uk

Call Us: +447465692273

Address: 13 Maltings Cl, London E3 3TA, United Kingdom